Privacy Policy

Company Name: BLEEP 360 CARE Limited (“the Company”)

Policy Name: Privacy Policy and Procedure

Last Reviewed: 10 June ’24

 

Bleep 360 Care Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 03456463360
Email: GDPR@bleep360care.com

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Health information (including dietary requirements, allergies and health conditions)
  • Health and safety information
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Photographs or video recordings
  • Call recordings
  • Records of meetings and decisions
  • Identification documents
  • Information relating to compliments or complaints

 

We also collect or use the following information to provide services and goods, including delivery:

  • Racial or ethnic origin
  • Health information

 

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information, including registration details
  • Information used for security purposes

 

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

  • Names and contact information
  • Customer or client accounts and records
  • Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
  • Video and CCTV recordings of public areas (including indoor and outdoor spaces)
  • Audio recordings of public areas (including indoor and outdoor spaces)
  • Video and CCTV recordings of private or staff only areas
  • Information relating to health and safety

 

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Location data
  • Recorded images, such as photos or videos
  • Call recordings
  • Website and app user journey information
  • Records of consent, where appropriate

 

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Identification documents
  • Financial transaction information
  • Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
  • Health and safety information

 

We also collect or use the following information to comply with legal requirements:

  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Health information

 

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
  • Security clearance details (eg basic checks and higher security clearance)

 

We also collect or use the following information for recruitment purposes:

  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Health information

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • We collect information in order to provide bespoke care.
  • Vital interests
  • Public task

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • We collect information in order to provide bespoke care.
  • Vital interests

 

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • We collect information in order to provide bespoke care.
  • Vital interests

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • We collect information in order to provide bespoke care.
  • Vital interests
  • Public task

 

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • We collect information in order to provide bespoke care.
  • Vital interests
  • Public task

 

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
    • We collect information in order to provide bespoke care.
  • Vital interests
  • Public task

 

Where we get personal information from

  • People directly
  • Health care providers
  • Legal and judicial sector organisations
  • Schools, colleges, universities or other education organisations
  • Councils and other public sector organisations
  • Previous employers

 

How long we keep information

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Who we share information with

Data processors

GDPR Officer

This data processor does the following activities for us: Process all information in line with regulatory requirements.

 

Others we share personal information with

  • Organisations we need to share information with for safeguarding reasons
  • Professional or legal advisors
  • Relevant regulatory authorities
  • External auditors or inspectors
  • Organisations we’re legally obliged to share personal information with

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

10 June 2024

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At Bleep 360 Care, we take your privacy seriously. Our Privacy Policy explains how we collect, use,
and protect your personal information when you use our website and services.